Privacy Policy

Welcome to Brightwater Education (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://brightwatereducation.com (the “Site”).

We are registered with the Information Commissioner’s Office (ICO) and committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection laws.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:
When you interact with our Site (e.g., by enrolling in a course, submitting a form, or signing up for newsletters), we may collect details such as your name, email address, phone number, postal address, and relevant qualification or enrolment details.
Usage Data:
We automatically collect certain information about your device and how you use the Site, including IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
Cookies and Tracking Technologies:
Our Site uses cookies and similar technologies to improve user experience, remember preferences, and analyze website traffic. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

Deliver and administer our courses, services, and website
Respond to your enquiries or requests
Process course registrations, enrolments, and certifications
Communicate important information, including updates and support
Send newsletters or marketing communications (if you’ve consented)
Monitor and improve the functionality and performance of our website
Fulfil legal, regulatory, and contractual obligations

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity: to provide you with educational services, course enrolments, and certifications.
Legal obligation: to comply with applicable regulations, including awarding body requirements.
Legitimate interests: to operate and improve our services.
Consent: for optional activities such as receiving newsletters or marketing communications.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

Relevant awarding bodies to process qualifications, assessments, and certifications.
Trusted service providers (e.g., hosting, email, analytics, secure payment processors) who assist in delivering our services.
Regulatory or legal authorities where required by law or to protect our rights and the safety of others.
Business partners or successors in the event of a merger, acquisition, or restructuring.

All third parties we share data with are required to handle it securely and in compliance with applicable data protection laws.

5. Cookies and Tracking

We use cookies to:

Keep the website functioning properly
Personalise your experience
Analyse performance and improve services

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Data Retention

We retain personal information only for as long as necessary to:

Deliver our services and manage learner records
Meet legal, regulatory, or awarding body requirements
Resolve disputes and enforce agreements

Where data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct or update your information
Request deletion of your data (where applicable)
Object to or restrict certain types of processing
Withdraw consent to marketing at any time
Request a copy of your data in a portable format

To exercise these rights, please contact us at brightwaterwales@gmail.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, alteration, or disclosure. While we strive to protect your data, no system is completely secure, and you use the Site at your own risk.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Site is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we discover such data has been collected, it will be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date. Continued use of our Site after changes are posted constitutes your acceptance of those changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Brightwater Education
Email: brightwaterwales@gmail.com
Website: https://brightwatereducation.com

You may also contact or file a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk